{"id":171,"date":"2009-09-04T18:22:08","date_gmt":"2009-09-04T07:22:08","guid":{"rendered":"http:\/\/hifi-writer.com\/wpblog\/?p=171"},"modified":"2010-01-27T20:46:51","modified_gmt":"2010-01-27T09:46:51","slug":"bd-live-travails","status":"publish","type":"post","link":"http:\/\/hifi-writer.com\/wpblog\/?p=171","title":{"rendered":"BD-Live Travails"},"content":{"rendered":"

Here’s an email I sent last night to ‘BD-Live Help’. I mentioned here a while back<\/a> how my BD-Live logon with The Da Vinci Code<\/em> had failed. I whinged to Sony’s PR company at the product launch mentioned in the post, and they undertook to do something about it. As a result, about three days ago I received an email from BD-Live Help with a reset password. So here’s what happened (logon IDs etc X’d out for security):<\/p>\n

Dear BD-Live HelpThank you for resetting my password and advising a new one, as per your email below. Unfortunately, this has failed to resolve my problem. Here’s the sequence of events leading to this pass.<\/p>\n

    \n
  1. I was early onto BD-Live, back with the original release in Australia of Men in Black<\/em><\/a>. At that time (most likely) I registered for BD-Live as I explored the system’s capabilities.<\/li>\n
  2. Since then I forgot my password. However I remembered my username: ‘XXXXXXX’. My email address was XXXXXXX@XXXXXXXX.<\/li>\n
  3. When I was reviewing the Australian release of The Da Vinci Code<\/em>, I attempted to use the cinechat feature, but without a password could not get it to work. So I tried creating a new registration. This insisted that a username had to consist of at least one letter and one number, so I tried XXXXXXX1. This registration failed on the basis that my email address was already included with another registration.<\/li>\n
  4. Following my raising the matter with Sony management here in Australia and their PR, I received your email of 1 September.<\/li>\n
  5. I have just loaded The Da Vinci Code<\/em> and I successfully ‘Registered My Disc’ in the normal BD-Live section of the disc using my user name ‘XXXXXXX’ and the new password you provided.<\/li>\n
  6. I then exited that section of the disc and entered the ‘cinechat’ section. This required me to logon again. I entered ‘XXXXXXX’ and the advised password, and received the following message:’Login Failed – The BD-Live user name\/password you entered is invalid. Please select ‘Ok’ and try again.’\n

    Needless to say, I’ve ‘tried again’ several times, with great care as to make sure I entered the correct password. I received the same message on each occasion.<\/li>\n

  7. So, I’m still stuck. Apparently the cinechat system uses a different verification mechanism to the regular BD-Live system. To confirm, I exited and went back to the normal BD-Live section of the disc and again used the ‘Register Your Disc’ item to logon. When I did so, after a pause the system returned a message saying ‘DISC IS ALREADY REGISTERED’, suggesting that it successfully logged on and checked the disc status. (Incidentally, when I entered the logon screen, the fields had been automatically filled, with the information loaded from the player’s persistent storage. Why doesn’t the cinechat feature also have this pre-filling capability?)<\/li>\n<\/ol>\n

    Suggestions? <\/span><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

    Here’s an email I sent last night to ‘BD-Live Help’. I mentioned here a while back how my BD-Live logon with The Da Vinci Code had failed. I whinged to Sony’s PR company at the product launch mentioned in the … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[19,3,24],"tags":[],"_links":{"self":[{"href":"http:\/\/hifi-writer.com\/wpblog\/index.php?rest_route=\/wp\/v2\/posts\/171"}],"collection":[{"href":"http:\/\/hifi-writer.com\/wpblog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/hifi-writer.com\/wpblog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/hifi-writer.com\/wpblog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/hifi-writer.com\/wpblog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=171"}],"version-history":[{"count":2,"href":"http:\/\/hifi-writer.com\/wpblog\/index.php?rest_route=\/wp\/v2\/posts\/171\/revisions"}],"predecessor-version":[{"id":173,"href":"http:\/\/hifi-writer.com\/wpblog\/index.php?rest_route=\/wp\/v2\/posts\/171\/revisions\/173"}],"wp:attachment":[{"href":"http:\/\/hifi-writer.com\/wpblog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/hifi-writer.com\/wpblog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=171"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/hifi-writer.com\/wpblog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}