Here’s an email I sent last night to ‘BD-Live Help’. I mentioned here a while back how my BD-Live logon with The Da Vinci Code had failed. I whinged to Sony’s PR company at the product launch mentioned in the post, and they undertook to do something about it. As a result, about three days ago I received an email from BD-Live Help with a reset password. So here’s what happened (logon IDs etc X’d out for security):
Dear BD-Live HelpThank you for resetting my password and advising a new one, as per your email below. Unfortunately, this has failed to resolve my problem. Here’s the sequence of events leading to this pass.
- I was early onto BD-Live, back with the original release in Australia of Men in Black. At that time (most likely) I registered for BD-Live as I explored the system’s capabilities.
- Since then I forgot my password. However I remembered my username: ‘XXXXXXX’. My email address was XXXXXXX@XXXXXXXX.
- When I was reviewing the Australian release of The Da Vinci Code, I attempted to use the cinechat feature, but without a password could not get it to work. So I tried creating a new registration. This insisted that a username had to consist of at least one letter and one number, so I tried XXXXXXX1. This registration failed on the basis that my email address was already included with another registration.
- Following my raising the matter with Sony management here in Australia and their PR, I received your email of 1 September.
- I have just loaded The Da Vinci Code and I successfully ‘Registered My Disc’ in the normal BD-Live section of the disc using my user name ‘XXXXXXX’ and the new password you provided.
- I then exited that section of the disc and entered the ‘cinechat’ section. This required me to logon again. I entered ‘XXXXXXX’ and the advised password, and received the following message:’Login Failed – The BD-Live user name/password you entered is invalid. Please select ‘Ok’ and try again.’
Needless to say, I’ve ‘tried again’ several times, with great care as to make sure I entered the correct password. I received the same message on each occasion.
- So, I’m still stuck. Apparently the cinechat system uses a different verification mechanism to the regular BD-Live system. To confirm, I exited and went back to the normal BD-Live section of the disc and again used the ‘Register Your Disc’ item to logon. When I did so, after a pause the system returned a message saying ‘DISC IS ALREADY REGISTERED’, suggesting that it successfully logged on and checked the disc status. (Incidentally, when I entered the logon screen, the fields had been automatically filled, with the information loaded from the player’s persistent storage. Why doesn’t the cinechat feature also have this pre-filling capability?)