A while back I wrote about problems with The Godfather: Part II Blu-ray. Basically, it had stopped working at around 1:41:30 into the movie. The picture froze, and several minutes beyond that point were unplayable. I could jump past those minutes, but that middle bit was missing.
Paramount have now advised:
What happened was there was a fault with an overseas production. As soon as we spotted it we isolated the stock and replaced it. Destroying the old stock. Some stock did get to the shelves. Retailers have been told so they should replace the old faulty discs with new ones. Those sent directly to us we also replace (we have had five so far) with our apologies.
That’s good form by Paramount in my opinion. What’s surprising is how few physical problems there appear to have been in Blu-ray production. Indeed, for the most part the discs seem to be incredibly robust. I’ve only had one so far with a physical scratch, despite some discs coming loose and sliding around in their boxes in the postal system. The scratched disc was from a retail shop.
I’m just posting mine off today. If you have this Blu-ray disc, check if it has the problem by jumping to 1:41:00 and wait to see what happens. You will know within a minute or two.
The return address is:
Paramount Home Entertainment Australia
Level 21. Tower A
821 Pacific Highway Chatswood NSW 2067
Marked: Godfather 2 Return
I’ve been told to ‘remind people to include their address’. Sounds like Paramount has been tearing its hair out about a couple of those returned discs!
Update (25 August 2010): Replacement disc arrived today.
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