An email I sent this morning to a certain large company:
Well, DHL turned up today with a large carton almost held together by just two pieces of sticky tape.
The DHL guy said that his boss back at the depot told him that this was the last item in this condition they’d attempt to deliver, for fear of being blamed for causing the damage.
The driver kindly reminded me that I didn’t need to accept delivery, but I’m game. The two of us managed to get it down to my storage area by holding the carton together with brute force. It barely stood upright. The driver noted that there was a post-it note on the box suggesting that there was no remote control or stand screws, but it was half covered with stick tape, and it had just come from your offices, so I thought that this must have been rectified.
I’ve taken the top off the box, and found that now the TV won’t stand up at all, so wrecked is the polystyrene foam. This may have been caused by the fact that the pedestal was still attached to the stand, so it couldn’t fit in its proper slot and instead was wedged in behind the TV.
I can’t see the aforementioned screws in the box, and the design is such that the screws are required to put the TV on its stand.
Oh, and there’s no remote control.
Would you like to arrange for this TV to be picked up and taken away ASAP. I will attempt to strap it up (since I for one think fine electronic products deserve to be looked after), but I cannot guarantee that it will get to you intact, or even that DHL will consent to take it.
I’d rather not try to review it, because if there are any deficiencies in performance, I wouldn’t know if that is to do with the TV as a TV, or due to some invisible damage.
Please send another — in a new box — if you want it reviewed.
Could you advise me of pickup arrangements. I’ll be in all day, and the TV is cluttering up my limited storage space.
This follows another TV from the same company delivered about three weeks ago which was in slightly less bad condition. I complained then too, but did the review anyway.